Good design can help transform health care, in part because it involves drawing on a wide range of perspectives and experiences. This month, we talked with a health care designer, a patient advocate, and a physician to learn how “design thinking” can be successfully incorporated into health care systems and applications.
Dr. Jones has a duty to determine how the test results were lost and why, disclose this information to his patient, Mrs. Taylor, and see that she is not held responsible for the costs of rerunning the test.
Each time an imaging study is ordered, radiologists must ask whether exposure to radiation is warranted. Imaging should not be performed to avoid litigation, for financial gain, to reach a quota, when the outcome clearly will not affect the treatment plan, or because the patient’s family demands it.
When a child or family begins to stand out because of patterns in history or physical findings, physicians must determine whether to take a closer look at the situation.