Although poor communication is the root cause of medical malpractice claims, in cases of medical error, apologies reduce litigation and benefit patients.
AMA J Ethics. 2017;19(3):289-295. doi:
10.1001/journalofethics.2017.19.3.hlaw1-1703.
Do some pernicious patient safety problems remain unresolved, even after systems changes, because health care professionals are not personally held accountable for their failure to meet standards?