“Difficult” patient encounters can be exacerbated by procedural and technological infrastructure that increases access to electronic health records (EHRs).
AMA J Ethics. 2017;19(4):374-380. doi:
10.1001/journalofethics.2017.19.4.stas1-1704.
A physician who is undergoing a setback in his or her private life can reassure patients and avoid losing their respect by maintaining a professional demeanor in the office.