Veronica Olaker, MPH, Kurt C. Stange, MD, PhD, and Pauline Terebuh, MD, MPH
Skilled interactions in health care are those in which clinicians focus on making patients feel seen and heard and that their needs are important and can be met.
AMA J Ethics. 2024; 26(11):E875-880. doi:
10.1001/amajethics.2024.875.