“Difficult” patient encounters can be exacerbated by procedural and technological infrastructure that increases access to electronic health records (EHRs).
AMA J Ethics. 2017; 19(4):374-380. doi:
10.1001/journalofethics.2017.19.4.stas1-1704.
Putting the interest of patients first means attending to what the patient thinks is most important as well as treating medically significant symptoms and conditions.