Dr. Stevens opts to accept Mr. Jones as his patient, meeting him for the first time in the emergency room. During the first appointment after his hospitalization, Mr. Jones expresses shock about the emergency and is concerned that his medical condition is deteriorating. He tells Dr. Stevens that he hopes he will never need to give himself insulin shots. Dr. Stevens talks with Mr. Jones about his concerns, reiterating the need for him to watch his diet, exercise, and, now, take his oral medication correctly and regularly.
Mr. Jones leaves the office feeling like he has less to worry about. However, every time he mentions going to the emergency room, people tell him about their diabetes and relate horror stories about relatives or acquaintances who have had limbs amputated or gone blind. Mr. Jones again becomes concerned and anxious about his condition. He calls Dr. Stevens' office several times during the next month asking to talk with the nurse or, preferably, Dr. Stevens.
As Dr. Stevens' practice grows he has less time to consult with patients over the telephone, especially with the same patient asking the same questions over and over. In addition, Dr. Stevens gets the sense that Mr. Jones is not doing all that he should to monitor and manage his illness. Mr. Jones's anxiety keeps rising, and Dr. Stevens becomes frustrated.